Return & Refund Policy

At Sloor BD, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we provide an easy return and refund process.

1. 7-Day Return Window

You may request a return or exchange within 7 days of receiving your delivery if:

• The product delivered is defective, damaged, or malfunctioning.
• The item received is different from what was described or ordered.
• The item is unused, in original packaging, with all tags and invoice attached.

2. Refund Method

Once your returned product is inspected and approved at our facility, refunds are processed within 3 to 7 business days via:

• bKash / Nagad / Upay mobile wallet.
• Bank transfer directly to your designated account.

3. How to Request a Return

To initiate a return or replacement, please send us a message with your order details and photos/video of the issue via our Website Contact Box →.